FAQ

WHERE DO YOU SHIP FROM?

We design all our products in Göteborg Sweden but our facility where we ship and print our products is in Latvia, Barcelona and in U.S.

' If you order from an EU country the package will be shipped from our Latvian and Barcelona facility so you will not need to pay any customs.  


' If you order from another country that is outside EU it will be shipped from the nearest of the two facilities and customs needs to be paid by you (the customer). 

HOW LONG WILL DELIVERY TAKE?

We are printing on demand where the fulfillment takes between 2-7 days + the shipping time, shipping time depends on destination and carrier. You will se the exact shipping time to your country on the checkout page. It's important to keep in mind that we are printing these orders on request, not sending out items from printed stock. So it does take us a couple of days extra (2-7 days) to get everything ready.

HOW LONG IS THE ESTIMATED SHIPPING DELIVERY TIME?

USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Within Europe 5-10 business days
Your order will be sent out on average within 2-7 days of ordering.

WHAT ABOUT SUSTAINABILITY? 

Sustainable fashion is the future! That's why ​NollTreEtt is taking steps to make sure we're part of the movement.

We only produce items we get an order for, avoiding textile waste from overproduction. Our printing partner's state-of-the-art printing tech creates almost no wastewaters and uses less energy.

WHAT ABOUT THE PRODUCTION OF THE PRODUCTS?
Each product you see in our catalog is made on-demand—once you place an order, we produce it specifically for you. This allows us to avoid overproduction and textile waste, and we pride ourselves on being part of the sustainable fashion movement.

WHAT ABOUT PRINTING TECH AND MATERIALS?
Our clothing is printed with the direct-to-garment (DTG) printing method. The printing tech we use is made with sustainability in mind, and our DTG printers use almost zero wastewater and less energy, lowering our carbon footprint. The inks we use for printing are water-based and free of harmful chemicals. We take care to dispose of any left-over ink according to the ink supplier guidelines, so we’re not harming the environment.

WHAT ABOUT PRODUCTION TIMES?
Each product you see in our catalog is made on-demand, which means once you place the order, we start working to get it to you. It takes time for us to create and send out the product, but making each order on-demand allows us to avoid overproduction. This way we're all part of the sustainable fashion movement.

PRINT CARE INSTRUCTIONS?
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary.
  • No fabric softeners.
  • Tumble dry low, or hang-dry for longest life.
  • Cool iron inside-out if necessary.
  • Do not iron decoration.
  • Do not dry clean.
DISCLAIMER ABOUT DIRECT TO GARMENT
You may notice an off-white residue and vinegar smell on your apparel. Don't worry! It's from a fixation agent applied during printing and it's not permanent. Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It's needed so ink bonds with the fabric. Without it, ink would flake off the garment. You can think of it sort of like applying a primer before painting a wall. The fixation agent can sometimes leave a faint square imprint around the print, and other small white marks on the garment. Your DTG apparel might also have a vinegar smell that gets stronger the longer it's in the poly bag packaging. The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. If the discoloration is prominent, the quality control team will include a card explaining that it's from the fixation agent.